Refund Policy

Thank you for choosing Oz Solvents for your chemical-related product needs. We are committed to providing you with high-quality products and excellent customer service. Our Refund Policy outlines the terms and conditions under which refunds will be processed.

1. Eligibility for Refund
We understand that circumstances may arise where a refund is necessary. To be eligible for a refund, please ensure the following conditions are met:
•    You must initiate the refund request within 30 days of the purchase date.
•    The product must be unused, in its original packaging, and in the same condition as when you received it.
•    Proof of purchase, such as the order confirmation or receipt, must be provided.

2. Non-Refundable Items
Certain items are exempt from being refunded. These include:
•    Customized or personalized products.
•    Products that have been opened, used, or are not in their original condition.
•    Products with tampered or damaged packaging.

3. Refund Process
Once your eligible return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

4. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [customer support email] for assistance.

5. Return Shipping
To return your product, please contact our customer support team at [customer support email] to obtain the necessary instructions. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Information
If you have any questions regarding our Refund Policy, please contact us at:
Oz Solvents [Contact Address] [Customer Support Email] [Customer Support Phone Number]
We reserve the right to update and revise this Refund Policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing Oz Solvents.
[Your Name]

[Your Title]

Oz Solvents